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Policyholder Assurance
Cover commences on payment. Protection against the insured event is a separate product and is subject to availability.
Personal, commercial and speciality lines. Underwritten since 1974.
Cover commences on payment. Protection against the insured event is a separate product and is subject to availability.
Each policy contains a clause excluding the circumstance for which it was purchased. Our lawyers call this liability engineering; our marketing department calls it peace of mind. Both are correct.
Settlement timing is managed against the investment return on reserves. Our fastest resolution to date concluded within one appeal cycle.
An annual sealed attestation enumerating the client's disaster categories and computing, for each, the expected loss that did not materialise: base rate multiplied by average severity, attributed to the client's prudence. Suitable for board packs and the following year's budget defence. No claim arises and none is paid; the attestation renews annually.
For a defined coverage window, a closing, a crisis weekend, a hostile press cycle, one Composure Officer is present or on call in the decision room. The Officer does not decide. The Officer regulates: enforces the pre-mortem, slows the action reflex, absorbs the panic. The premium is set against the value in the room, not the hours in the chair.
Named as the sector names them.
On receipt of a material claim the original application is re-examined. Any inaccuracy, irrespective of age or relevance, voids the policy from inception. Premiums are returned.
Three stages, in sequence. Most claims conclude at the first. The remainder conclude at the second. The third is provisioned for the balance.
Medical necessity is assessed by a qualified physician on the basis of the file. Assessments are remunerated on completed volume.
The condition is covered. Providers treating it may fall outside the contracted network. Both statements hold simultaneously.
Appeal outcomes are measured on completion rates. Withdrawal is recorded as a completion.
The policyholder is protected from the moment of purchase against the concern that gave rise to it.
Lines where income is a function of the policy not being used. Each is an established treatment with its own accounting standard.
A predictable proportion of purchased entitlements is never claimed. That proportion is recognised as revenue on a modelled schedule. The forecast improves as redemption becomes more difficult, and difficulty is within our control.
Claim pathways are designed to an optimum: high enough completion to satisfy a regulator, low enough to preserve the breakage forecast. The optimum is measured, reported quarterly and treated as a performance metric.
Premiums rise with the risk profile of the remaining pool. Lower-risk policyholders exit at each increase, which raises the profile of the pool, which supports the next increase. Every step is actuarially correct.
Optional cover that cannot be declined at the point of sale, presented as a choice and recorded as one. Opt-out is available in writing, by post, within fourteen days.
We publish the standard, certify compliance with the standard, and audit the certified. Three engagements arise from one document, which we also wrote.
Waiting time is not a cost of service. It is a filter with a measurable abandonment curve and a defensible optimum.